Return Policy
You have 3 days from the date of delivery to return or exchange an item. Items must be unused, in original packaging, and in the same condition as received.
Return Process
To initiate a return, you can contact us through any of the following channels:
- Instagram
- WhatsApp
- Web Widget
- Email
- Directly from our website
Exchange Policy:
- If you wish to exchange an item for a different size or color, please indicate this when you contact our customer service team. We will process the exchange once the original item is received and inspected.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with a description and photo of the issue. We will arrange for a replacement or full refund.
Contact Information:
- For any questions or concerns regarding shipping, delivery, returns, or exchanges, please email our customer service team at etherealcharm.in@gmail.com or chat with us using help widget. We are here to assist you 9 AM to 5 PM EST.
